MotoTrackIQ ("we", "us", "our") is a sole proprietorship operating in Ontario, Canada. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, software, and services (the "Services"). We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
| Category | Examples | Why |
|---|---|---|
| Account information | Name, email address, password (hashed), plan/membership | Create and manage your account, authenticate you |
| Ride & telemetry data | Uploaded lap times, GPS/track telemetry, session data | Generate your performance analysis reports |
| Transaction data | Purchases, credits, subscriptions, rental orders | Process payments and hardware rental/sale |
| Communications | Emails and support messages you send us | Respond to and support you |
| Technical data | IP address, browser type, device, usage logs | Security, diagnostics, and improving the Services |
| Marketing preferences | Waitlist signup, email opt-in status | Send updates you consented to receive |
By creating an account and confirming your email, you consent to the collection and use of your personal information as described in this Policy. For marketing emails, we use a double opt-in process and you may withdraw consent at any time by using the unsubscribe link or contacting us. Withdrawing consent may limit our ability to provide certain features.
We do not sell your personal information. We share it only as needed to run the Services:
Your data may be stored and processed on servers operated by our service providers, which may be located outside Canada (including the United States). Where data is transferred internationally, it may be subject to the laws of those jurisdictions. We take reasonable steps to ensure it is protected consistent with this Policy.
We retain your personal information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated data (see Section 8). We may retain limited records (e.g., transaction history) where required by law.
We use reasonable technical and organizational safeguards to protect your information, including password hashing, encrypted connections (HTTPS), access controls, and secured admin endpoints. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Under PIPEDA, you have the right to:
To exercise any of these rights, email info@mototrackiq.com. We will respond within a reasonable timeframe.
We use essential cookies and local storage to keep you logged in and operate the Services. We may use privacy-respecting analytics to understand usage. You can control cookies through your browser settings; disabling essential cookies may affect functionality.
The Services are not directed to individuals under 18, and we do not knowingly collect personal information from them. If you believe a minor has provided us information, contact us and we will delete it.
We may update this Policy from time to time. Material changes will be posted here with a revised "Last updated" date. Continued use of the Services after changes take effect constitutes acceptance.
Questions or privacy requests? Contact our privacy contact at info@mototrackiq.com.